Terms and Conditions
Welcome to Rollero. These Terms and Conditions constitute a legally binding agreement between the user (“you” or “the player”) and the operator of this website. By creating an account and using the services offered at the Rollero online casino, you acknowledge that you have read, understood, and agree to be bound by these rules. It is important for all players in Canada to review this document carefully. Should any part of these terms be unclear, we encourage you to get in touch through the Rollero contact us page for clarification before you begin playing.
1. General Terms and Agreement
These terms and conditions, along with the Privacy Policy and any other rules applicable to specific promotions or games, govern the use of the platform. The platform operates under an Anjouan, Union of Comoros License No. ALSI-202509073-FI2, with operations also noted under the Tobique Gaming Commission. By registering an account, you enter into a contract and agree to comply with all stated regulations.
2. Player Account Requirements
To ensure a secure and compliant gaming environment, all players must adhere to specific account regulations.
Account Eligibility
- All players must be at least 18 years of age or the legal age for gambling in their jurisdiction, whichever is higher.
- Only one account is permitted per person, household, IP address, or device.
- Players residing in restricted countries, including but not limited to the United States and the United Kingdom, are prohibited from creating an account and placing real-money wagers.
Registration and Verification (KYC)
Account creation requires providing accurate personal information. Before a withdrawal can be processed, a Know Your Customer (KYC) verification is mandatory. This process typically requires submitting documents such as a valid government-issued ID (Passport, Driver’s License) and proof of address (Utility Bill, Bank Statement). The verification process can take up to 72 hours to complete once all required documents are submitted correctly.
3. Financial Policies
All financial transactions are protected by SSL encryption to ensure data security. Players are responsible for all transactions made on their accounts.
Deposits
Deposits can be made using various methods, including Visa, Mastercard, MiFinity, and several cryptocurrencies like Bitcoin and Ethereum. The minimum deposit for most fiat methods is CA$30. All funds deposited must be from a payment source legally owned by the account holder. A 3x rollover of a deposit is required before a withdrawal from that deposit can be made.
Withdrawals
Withdrawal requests are processed after account verification is complete. The minimum withdrawal is CA$30 for cards and crypto-equivalents, and CA$500 for Bank Transfers. Processing times vary: crypto withdrawals are typically instant, card payments take 1-3 banking days, and bank transfers may take 3-5 banking days. There are withdrawal limits in place:
- Daily: CA$3,000
- Weekly: CA$7,500
- Monthly: CA$30,000
4. Bonus Terms and Conditions
Rollero offers various bonuses and promotions, each subject to specific rules in addition to the general terms. Unless otherwise specified, a standard wagering requirement of 40 times the bonus amount (x40) applies. The maximum bet permitted while a bonus is active is CA$7.50. Most reload and deposit bonuses are valid for 3 days. Players must fulfill all wagering requirements before any bonus funds or associated winnings can be withdrawn.
5. Player Conduct and Prohibited Activities
Players are expected to use the services for personal entertainment only. Any form of fraudulent activity is strictly prohibited. This includes, but is not limited to, creating multiple accounts to abuse bonuses, using software or AI assistance (bots), engaging in collusion with other players, or exploiting any software bug or error. Violation of these rules may result in immediate account suspension, forfeiture of all winnings, and potential legal action.
6. Responsible Gambling
Rollero is committed to promoting a safe and responsible gaming environment. We provide a range of tools to help players manage their activity. These features include setting deposit limits, session time limits, taking a cooling-off period, or entering a self-exclusion agreement. Players who feel they may need assistance are encouraged to use these tools and seek professional help from relevant support organizations.
7. Amendments and Governing Law
The platform reserves the right to modify these Terms and Conditions at any time. Players will be notified of significant changes, but it remains the user’s responsibility to periodically review the terms. Continued use of the website following any amendments constitutes acceptance of the new terms. This agreement is governed by the laws of Anjouan, Union of Comoros.